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Your Rights and Our Legal Commitments

republik 365 operates under a clear legal framework — your account, your data, and your transactions are governed by the terms set out on this page, applicable where…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredData retention policy disclosedAccount dispute pathway definedUpdated terms always published here

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How Our Terms Apply in Indonesia

republik 365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to republik 365 and all services on this domain depends on local law in your region. Indonesian accounts opened via DANA, OVO, GoPay or QRIS are subject to the same user agreement as all other accounts — no separate terms apply based on your chosen

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payment rail. We enforce a single, unified policy that covers account creation, fund movement, dispute escalation and account closure. Any change to these terms is posted on this page at least seven days before taking effect, and we notify you by the email address tied to
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your account. If you use QRIS for deposits, the same liability clauses apply as for DANA or OVO transfers — the payment method does not alter your contractual rights or obligations. Where eligibility for any feature depends on local law, that restriction is stated explicitly in
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the relevant section of the full terms document linked at the bottom of this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights, a clause in our terms, or a dispute related to your account, our support team is reachable through three direct channels. Legal queries receive a written response within 48 hours on business days. For urgent account-access issues, live chat is available 24 hours a day, seven days a week — including Indonesian public holidays.

Team online

Live Chat

Available 24/7 through the chat icon on any page. Identify your query as a legal or policy matter so our team routes it to the correct department without delay.

Email Support

Send detailed legal queries to our dedicated support address. We aim to respond within 48 business hours with a written record you can reference in any follow-up correspondence.

Account Help Centre

The Help Centre inside your account dashboard contains a policy section where you can submit data requests, request account changes, or flag a terms dispute directly from your logged-in session.

DATA AND ACCOUNT SECURITY

How republik 365 Handles Your Account Data

Your personal data is stored on encrypted servers and is never sold to third parties.

Data Storage

All personal and financial data — including DANA, OVO, GoPay and QRIS transaction records — is stored using AES-256 encryption.

Cookie Policy

We use session cookies for login persistence and analytics cookies to measure page performance.

Account Security

Two-factor authentication is available on all accounts. We strongly encourage you to activate it from the Security tab in your…

Data Retention

We keep account records for as long as your account remains active plus the legally required period after closure.

Right to Access

You may request a copy of all personal data we hold about you at any time.

Policy Updates

Every material change to our privacy or legal terms is flagged with a version date at the top of this…

Legal Questions You Actually Ask Us

These are the questions our team receives most often about terms, data rights and account policy. If your question is not answered here, submit it through the Help Centre or reach us via live chat — available around the clock.

Yes. The user agreement is identical regardless of which local payment method you use. DANA, OVO, GoPay and QRIS transactions are all governed by the same terms covering liability, dispute resolution and refund eligibility.

You may submit a data deletion request through the Help Centre after account closure. We process it within 30 days, removing personal identifiers from active systems where local law permits us to do so.

Open a dispute ticket through the Help Centre, select the relevant transaction date and payment method, and describe the issue. Our team reviews supporting records and responds in writing within 48 business hours.

Some features depend on local law in your specific region. Where a restriction applies, it is stated in the relevant section of the full terms document. Accounts in Bandung, Medan and other Indonesian cities follow the same baseline terms.

The current version is linked at the bottom of this page with a version date. We also email the account address on file at least seven days before any material update takes effect, so you are never surprised by a change.

Transaction records including QRIS payment history are retained for the legally required period after account closure, then removed. You can request a copy of your full transaction history before closure via the Help Centre.

Go to the Security tab inside your account profile and follow the step-by-step activation flow. Two-factor authentication is available on all accounts and we recommend enabling it immediately after your first login.

Your Rights and Our Legal Commitments

Reach Us on Legal or Policy Matters

Live Chat

Email Support

Account Help Centre

How republik 365 Handles Your Account Data

Data Storage

Cookie Policy

Account Security

Data Retention

Right to Access

Policy Updates

Legal Questions You Actually Ask Us

01 Does the same legal terms apply whether I deposit with DANA, OVO, GoPay or QRIS?

02 Can I request deletion of my personal data after closing my account?

03 How do I dispute a transaction recorded on my account?

04 Is access to all features available to every account in Indonesia?

05 Where can I find the latest version of the full terms and conditions?

06 What happens to my QRIS transaction history if I close my account?

07 How do I activate two-factor authentication to protect my account?

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